Privacy Policy
Privacy Policy
1. Information We Collect
We may collect your name, email address, phone number, account details, property preferences, enquiries, messages, property listings, device information, IP address, browser details, usage data, cookies, and security logs.
If identity verification is enabled, we may also collect identity-document images, selfie videos, verification results, confidence scores, and technical verification data.
2. How We Use Your Information
We use your information to create and secure accounts, manage property listings, respond to enquiries, connect you with agents or property owners, provide customer support, process payments, send service notifications, improve our website, prevent fraud, protect users, and comply with applicable laws.
We may send marketing communications where permitted by law. You can unsubscribe at any time.
3. Identity and KYC Verification
Some users may be asked to complete identity verification. This may involve comparing an identity-document image with a frame from a selfie video.
KYC information is used to help confirm identity, prevent impersonation and fraud, and support platform safety. It is not used for advertising or general-purpose AI training.
Access to KYC information is limited to authorised personnel and trusted verification providers. We retain it only for as long as reasonably necessary for verification, security, dispute handling, and legal obligations.
4. Sharing and Security
We may share relevant information with agents, property owners, brokers, hosting providers, storage providers, payment processors, email providers, analytics providers, customer-support providers, security providers, and identity-verification providers.
We may also disclose information when required by law or when necessary to protect our users, website, rights, or security.
We use reasonable safeguards such as secure connections, access controls, restricted permissions, and security monitoring. However, no online service can guarantee complete security.